Shipping

How long does it take to receive my order?
Due to increased order volume with Canada Post and the impact of COVID-19, please expect longer arrival times than usual. We are doing out best to get orders out to you as quickly as possible! We will make sure to send an email to you as items in your order ship, or if there are updates on the status of your order.

Do you offer free shipping?
We offer free ground shipping on orders over $50. The cost will automatically be discounted upon checkout. Free shipping does not apply to international orders.

Returns
 

Can I return items purchased at a retailer?
We can only accept returns and process refunds for items purchased at stance.ca

Do you offer free shipping on return?
At this time we are unable to offer free shipping on returns or provide shipping labels.

Am I able to exchange a gift?
Unfortunately at this time we are only able to process refunds and not exchanges. Upon returning the item(s), the original credit card or PayPal will be refunded and the items can be replaced with a new order. We are working hard to create a seamless exchange process in the near future.

How do I send back a return?
Not happy with your Stance product? Return it to us within 30 days, and we'll give you a full refund. Please follow the steps below: Please contact Stance at (833) 251-1097 or email cs@stance.ca to process your return authorization. You will receive a return confirmation email from along with detailed instructions for returning your order.

How long will it take to process my return?
Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow 7 to 10 days from the time the return is processed for the refund to be reflected in your account.
What is your return policy?
You can return your items within 30 days of your purchase for a full refund.In order to be processed, returned items must adhere to the following packaging requirements: Socks
Socks must be unworn and still have the tags attached. Underwear
Men's and boys' underwear must be unopened in the original packaging. Intimates
Women's intimates must be unworn, in the original packaging, with the tags attached. T-Shirts
T-Shirts must be unworn and still have the tags attached. Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual color of the merchandise. Please contact us with any questions about the color, material, or size of any item before purchasing.

Am I able to process an exchange?
At this time we are unable to process exchanges. Orders purchased on stance.ca or at a Stance owned retail location can be returned for a refund to the original form of payment.

Warranty
 

What is your warranty policy?
Stance Inc. (Stance.ca) warrants solely to those consumer purchasers (“purchasers”) who, for their own use or use by another consumer end user, purchase the Stance® branded products (“Products”) directly from Stance.ca that the Products manufactured by Stance are free from defects in material and workmanship for a period of 30 days from the date of purchase.This warranty covers normal use only of the Products. Stance will not assume responsibility for any failure of the Products incurred by misuse, abuse, neglect or exposure to a substance or an environment that degrades the Products. Normal wear of the Products is not considered to be a defect in material and workmanship.Defective Products will be repaired or replaced at the discretion of Stance. Any replacement will be for the same style and size of the returned defective Products.This is a limited warranty. The obligations set forth in the preceding paragraphs are Stance’s sole obligation and the purchaser’s exclusive remedy. Stance makes no other express warranty. Any implied warranty of merchantability or fitness for a particular purpose that may be applicable to the Products is limited in duration to the duration of this limited warranty.Stance shall not be liable for any direct, or indirect, incidental or consequential damages even if it has been advised of possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Is Stance responsible for tag removal damage?
We are not responsible for damage as a result of tag removal and cannot replace any socks, underwear, or t-shirts with this issue. Please be careful when removing the tags.

Sizing Information

Our size guidelines below will help you find your perfect fit for socks, underwear, and t-shirts.

Socks

*Women who wear a women's size small may fit into a men's size small, and women who wear a women's size medium may fit into a men's size medium (US Sizes Only).

*Kids who wear a kids' size large may also fit into a men's size small or a women's size small (US Sizes Only).

*Toddlers between ages 2 and 4 may also fit into a kids' size small (US Sizes Only).

Underwear

*Boys who wear a boys' size large may also fit into a men's size extra small (US Sizes Only).

Intimates

T-Shirts

Stance Infiknit Guarantee

We stand by our Infiknit product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair. If you have an issue, follow the steps below and we will replace it.

Here's how it works: 

1. Send an email with the subject line “Infiknit Guarantee” to cs@stance.ca containing clear photos of your product. Please include the following information:
   1. Your first and last name
   2. Your shipping address
   3. Photos of all the information on the inside cuff of the sock
   4. Clear close-up photos of the problem areas in the sock
   5. Photo of the entire pair


2. A KPS (Keeping People Stoked) representative will review your claim and respond as soon as possible. If your claim is approved, we will offer a replacement pair in the same style with free standard shipping. If the style is no longer available, we will offer a pair of your choice of equal value. Please allow four to six weeks for processing.

Please refer to our terms and conditions for any additional information.