Where does my order ship from?
All orders ship from our exclusive distributor located in Burnaby, BC. 

How long does it take to receive my order?
Orders are typically processed within one business day. Canada Post usually delivers within 3-10 days after taking possession of the package, depending on your proximity to our distributor in Burnaby, BC. ***Due to increased order volume with Canada Post and the impact of COVID-19, please expect longer arrival times than usual. We are doing out best to get orders out to you as quickly as possible! 

Do you offer free shipping?
We offer free ground shipping on orders over $50. The cost will automatically be discounted upon checkout. 

Can I ship outside of Canada? 
Unfortunately Stance.ca is only licensed to sell and distribute within Canada. We do not ship internationally.  

What is your return policy?
You can return your items within 30 days of receiving your order for a full refund with the exception of face masks.

In order to be processed, returned items must adhere to the following packaging requirements: 
Socks must be unworn and still have the tags attached. 
Men's and boys' underwear must be unopened in the original packaging. 
Women's intimates must be unworn, in the original packaging, with the tags attached.
T-Shirts and hoodies must be unworn and still have the tags attached.

**Product Image Disclaimer: Please note that although we make every effort to photograph our products accurately and describe them in detail, we cannot guarantee every photograph in production will accurately depict the actual colour of the merchandise. Please contact us with any questions about the colour, material, or size of any item before purchasing if you are unsure.

Can I return items purchased at a retailer?
We can only accept returns and process refunds for items purchased online at stance.ca. If you made your purchase from a retailer you will please need to make your return with them.

Do you offer free shipping on returns?
At this time we are unable to offer free shipping on returns or provide shipping labels.

Am I able to exchange a gift?
Unfortunately at this time we are only able to process refunds and not exchanges. Upon returning the item(s), the original credit card or PayPal will be refunded and the items can be replaced with a new order. We are working hard to create a seamless exchange process in the near future.

How do I send back a return?
Not happy with your Stance product? Return it to us within 30 days, and we'll give you a full refund. Please contact Stance at (833) 251-1097 or email cs@stance.ca to receive detailed instructions on returning your order.

How long will it take to process my return?
Refunds are processed within 7 days from the time the package arrives at our warehouse. Depending on your bank, please allow up to 7 business days from the time the return is processed for the refund to be reflected in your account.

What is your warranty policy?
Stance Inc. (Stance.ca) warrants solely to those consumer purchasers (“purchasers”) who, for their own use or use by another consumer end user, purchase the Stance® branded products (“Products”) directly from Stance.ca that the Products manufactured by Stance are free from defects in material and workmanship for a period of 30 days from the date of purchase.

This warranty covers normal use only of the Products. Stance will not assume responsibility for any failure of the Products incurred by misuse, abuse, neglect or exposure to a substance or an environment that degrades the Products. Normal wear of the Products is not considered to be a defect in material and workmanship.

Defective Products will be repaired or replaced at the discretion of Stance. Any replacement will be for the same style and size of the returned defective Products.

This is a limited warranty. The obligations set forth in the preceding paragraphs are Stance’s sole obligation and the purchaser’s exclusive remedy. Stance makes no other express warranty. Any implied warranty of merchantability or fitness for a particular purpose that may be applicable to the Products is limited in duration to the duration of this limited warranty.

Stance shall not be liable for any direct, or indirect, incidental or consequential damages even if it has been advised of possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Is Stance responsible for tag removal damage?
We are not responsible for damage as a result of tag removal and cannot replace any socks, underwear, or t-shirts with this issue. Please be careful when removing the tags.

100% Customer Satisfaction Guarantee
We’re so sure you’ll love our socks, underwear, t-shirts, face masks and hoodies that if you don’t, we will give you your money back on your first product purchased from stance.ca

Here's how it works: 

• You have 90 days from date of purchase to receive a refund for your underwear, socks, bralettes, intimates, or t-shirts if you don't like them.
• Take a photo of the product that you weren’t stoked on and email the photo to our KPS team at info@stance.com within 90 days of your purchase.
• Along with the photo, include your order number, the product name, your name, your email, and reason for requesting a refund.
• You will receive a confirmation email from a representative notifying you that your refund has been processed and you will receive a refund to the original form of payment within 7-10 days (depending on your bank).

This 100% Customer Satisfaction Guarantee only applies to your first individual t-shirt, pair of socks, pair of underwear, intimate, bralette or face mask that you have purchased on stance.ca. Items that are not covered under the 100% Customer Satisfaction Guarantee Policy are under regular warranty. 

Stance reserves the right to change this policy at any time. Have questions or concerns? Email us at cs@stance.ca

Our size guidelines below will help you find your perfect fit for our socks, underwear, and t-shirts.

Socks

*Women who wear a women's size small may fit into a men's size small, and women who wear a women's size medium may fit into a men's size medium (US Sizes Only).

*Kids who wear a kids' size large may also fit into a men's size small or a women's size small (US Sizes Only).

*Toddlers between ages 2 and 4 may also fit into a kids' size small (US Sizes Only).

Underwear

*Boys who wear a boys' size large may also fit into a men's size extra small (US Sizes Only).

Intimates

T-Shirts

Stance Infiknit Guarantee

Not all of our socks come with our Infiknit Lifetime Guarantee. The quickest and easiest way to check this is to examine the inner cuff of your socks for the Infiknit Logo. If you are unsure, a KPS representative can check for you. We stand by our Infiknit product. So much that we are guaranteeing it for life. No catch. If it rips, tears, or develops a hole, we’ll send you a new pair. If you have an issue, follow the steps below and we will replace it.

Here's how it works: 

1. Send an email with the subject line “Infiknit Guarantee” to cs@stance.ca containing clear photos of your product. Please include the following information:
   1. Your full name and shoe size
   2. Your shipping address
   3. Photos of all the information on the inside cuff of the sock
   4. Clear close-up photos of the problem areas in the sock
   5. Photo of the entire pair


2. A KPS (Keeping People Stoked) representative will review your claim and respond as soon as possible. If your claim is approved, we will offer a replacement pair in the same style with free standard shipping. If the style is no longer available, we will offer a pair of your choice of equal value. Please allow four to six weeks for processing.

What is Butter Blend™?
Because no other fabric proved soft enough, we invented our own. Behold the silky smooth perfection of Stance's proprietary Butter Blend™ technology, our sustainably sourced fiber innovation that delivers on the promise of softness superiority. 

Do you make custom socks?
Stance.ca does not offer the production of custom socks

Will Stance sponsor me or my event?
As much as we would love to support all people and all events, we must maintain a certain level of discipline so we don't over-extend ourselves and our capabilities. Feel free to email us at cs@stance.ca and we will review all inquiries to see if we can participate.

Do you restock styles that are out of stock?
We sometimes re-stock popular styles that sell out quickly. However, the majority of items that sell out are replaced with the new styles from upcoming seasons.

How should I care for my Stance socks? 
We recommend washing your socks on delicate, inside out, with like colours. We also recommend keeping your socks out of the dryer to protect the delicate fibers. We use premium materials and the heat from the dryer can damage these fibers and prevent the socks from lasting as long as possible.

How should I care for my Stance underwear? 
We recommend washing your Stance underwear on delicate, in cold water and with like colours. Line dry or tumble dry on low.

*Do not iron or dry on high. The heat can damage the delicate fibers. This will affect the feel and will prevent the underwear from lasting as long as possible.

How should I care for my Stance t-shirts and hoodies? 
We recommend washing in cold water on gentle cycle with like colours. Do not bleach or add fabric conditioner. Wash dark colours separately. Tumble dry low. Use a cool iron, and do not iron print. Do not dry-clean.