What is your warranty policy?
Stance Inc. (Stance.ca) warrants solely to those consumer purchasers (“purchasers”) who, for their own use or use by another consumer end user, purchase the Stance® branded products (“Products”) directly from Stance.ca that the Products manufactured by Stance are free from defects in material and workmanship for a period of 30 days from the date of purchase.
This warranty covers normal use only of the Products. Stance will not assume responsibility for any failure of the Products incurred by misuse, abuse, neglect or exposure to a substance or an environment that degrades the Products. Normal wear of the Products is not considered to be a defect in material and workmanship.
Defective Products will be repaired or replaced at the discretion of Stance. Any replacement will be for the same style and size of the returned defective Products.
This is a limited warranty. The obligations set forth in the preceding paragraphs are Stance’s sole obligation and the purchaser’s exclusive remedy. Stance makes no other express warranty. Any implied warranty of merchantability or fitness for a particular purpose that may be applicable to the Products is limited in duration to the duration of this limited warranty.
Stance shall not be liable for any direct, or indirect, incidental or consequential damages even if it has been advised of possibility of such damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Is Stance responsible for tag removal damage?
We are not responsible for damage as a result of tag removal and cannot replace any socks, underwear, or t-shirts with this issue. Please be careful when removing the tags.
100% Customer Satisfaction Guarantee
We’re so sure you’ll love our socks, underwear, t-shirts, face masks and hoodies that if you don’t, we will give you your money back on your first product purchased from stance.ca
Here's how it works:
- You have 90 days from date of purchase to receive a refund for your underwear, socks, bralettes, intimates, or t-shirts if you don't like them.
- Take a photo of the product that you weren’t stoked on and email the photo to our KPS team at info@stance.com within 90 days of your purchase.
- Along with the photo, include your order number, the product name, your name, your email, and reason for requesting a refund.
- You will receive a confirmation email from a representative notifying you that your refund has been processed and you will receive a refund to the original form of payment within 7-10 days (depending on your bank).
This 100% Customer Satisfaction Guarantee only applies to your first individual t-shirt, pair of socks, pair of underwear, intimate, bralette or face mask that you have purchased on stance.ca. Items that are not covered under the 100% Customer Satisfaction Guarantee Policy are under regular warranty.
Stance reserves the right to change this policy at any time. Have questions or concerns? Email us at cs@stance.ca